Help & Support

The fastest way to reach us is email: support@seenkw.com. Tell us what you were trying to do, what happened, and your device and app version. In the app, your version and build are shown in Settings → Legal & support.

You can also review the policies on this site: the Privacy Policy, Terms of Service, Community Guidelines, and Location Policy.

• Open Settings → Legal & support in the app.
• Use the feedback box to describe the problem, then send it. Your platform, app version, and build are attached automatically.
• Or email support@seenkw.com with a screenshot or screen recording if you can.

Sign up with an email address and password, or continue with Google or Apple. Verify your email address to finish setting up your account.

Open your profile and choose Edit. Your username must be 3 to 30 characters using lowercase letters, numbers, or underscores, and it must be unique.

Only for the private exploration map. It updates your coverage in the background without storing an exact route. You can keep using the app with while-in-use location instead.

In Settings → Privacy, set the default visibility for visits, stories, and tagged content, and make your account private if you prefer.

Go to Settings → Account, choose Delete account, and type DELETE to confirm. Your profile is hidden right away, and you can recover it for 30 days. After that it is permanently deleted.

No. Your exact location and route are never shown to other users or to administrators. Exploration is aggregated into grid cells and shown only as coverage.

• 1.0.0 — initial release: map discovery across Kuwait, visits, stories and comments, profiles with interests, a private exploration map with coverage, achievements, and live notifications.
• New releases are published here and in the app stores.

Email support@seenkw.com. We are based in Kuwait and aim to reply as soon as we can.